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Supply Questions

Can you rely on a consistently high level of service from Rapierstar?

Rapierstar achieve 98.3 % on time in full next day delivery, with our distribution partners across the country often providing…

Rapierstar achieve 98.3 % on time in full next day delivery, with our distribution partners across the country often providing same day orders.

Can Rapierstar guarantee continuity of supply, with an extensive stockholding held locally?

Rapierstar’s 100,000 sq.ft. bonded warehouse has 4-6 month’s stockholding, representing millions of pounds invested in window screws and installation fixings.…

Rapierstar’s 100,000 sq.ft. bonded warehouse has 4-6 month’s stockholding, representing millions of pounds invested in window screws and installation fixings. To ensure continuity of supply for 80% of our industry, including leading fabricators like Anglian, Everest, Safestyle, Epwin & Masco, Rapierstar holds over 3,500 pallets and more than a billion screws!

Does Rapierstar provide market leading technical support and have the capability to design ‘special’ screws?

Rapierstar’s technical team has over 100 years’ of fastener experience and direct window industry knowledge, supporting our customers with the…

Rapierstar’s technical team has over 100 years’ of fastener experience and direct window industry knowledge, supporting our customers with the most effective and efficient solutions. Our comprehensive standard range of over 400 screw types has evolved to cover the vast majority of standard applications. However, many customers still require Rapierstar to develop bespoke fastener solutions to solve their unique applications

How do I know i am using genuine Rapierstar screws and how can you back up your warranty?

A single test certificate is no guarantee of the performance of future deliveries. Rapierstar can provide independent test certification for…

A single test certificate is no guarantee of the performance of future deliveries. Rapierstar can provide independent test certification for all their product ranges and also have a rolling ‘in-house’ test program to back up specification claims. Rapierstar also head stamp branded screws & fixings with a trademarked Tri-thread logo for easy identification and to stand by their warranty

Do other suppliers sell Rapierstar’s window screw range in a plain box?

No, Rapierstar's European trademarked product ranges are exclusive to Rapierstar and are manufactured to exclusive own company drawings. The STARPVCU…

No, Rapierstar's European trademarked product ranges are exclusive to Rapierstar and are manufactured to exclusive own company drawings. The STARPVCU range has been uniquely designed to fulfil specific functions in window and door construction. They feature customised heads with unique recess designs, patented cutting threads and advanced drill point geometry.