Call: +44 (0)1260 223311  

Frequently Asked QuestionsFrequently Asked Questions

Got a question? We're here to answer. If you don't see your question here, please drop us a line at at our contacts page

 

 

 


 

Standards Information

If windows and doors have been fabricated and tested with Rapierstar screws, can I use alternative fasteners from a different screw supplier?

If alternative fasteners are substituted after fabrication and testing to BSI, PAS24 or other industry standard, new sample windows & doors must be comprehensively re-tested by UK Accreditation Bodies to avoid making your company’s CE Marking and other product certifications void.

What British and European standards do Rapierstar screws conform to?

Rapierstar StarPVCU screws conform to the requirements of BS EN 7412 PVCU window standard, as recommended by the Glass and Glazing Federation (GGF) best practice guide and British Plastics Federation (BPF) fastener guidelines. StarPVCU screws are further corrosion tested “In-House” in accordance with BS EN ISO 9227:2017 and corrosion resistance exceeds grade 4 and 5 according to BS EN 1670:2007. Every batch of our carbon steel screws is routinely corrosion tested to beyond 300 hours, far exceeding the requirements of BS EN 1670:2007. Rapierstar branded screws also have full declaration of performance to European harmonisd standards and carry CE marking.

Supply Questions

Do other suppliers sell Rapierstar’s window screw range in a plain box?

No, Rapierstar's European trademarked product ranges are exclusive to Rapierstar and are manufactured to exclusive own company drawings. The STARPVCU range has been uniquely designed to fulfil specific functions in window and door construction. They feature customised heads with unique recess designs, patented cutting threads and advanced drill point geometry.

Does Rapierstar provide market leading technical support and have the capability to design ‘special’ screws?

Rapierstar’s technical team combined, has over 100 years’ of fastener experience and direct window industry knowledge, supporting our customers with the most effective and efficient solutions. Our comprehensive standard range of over 400 screw types has evolved to cover the vast majority of standard applications. However, many customers still require Rapierstar to develop bespoke fastener solutions to solve their unique applications.

How do I know i am using genuine Rapierstar screws and how can you back up your warranty?

A single test certificate is no guarantee of the performance of future deliveries. Rapierstar can provide independent test certification for all their product ranges and also have a rolling ‘in-house’ test program to back up specification claims. Rapierstar also head stamp branded screws & fixings with a trademarked Tri-thread logo for easy identification and to stand by their warranty

Can Rapierstar guarantee continuity of supply, with an extensive stockholding held locally?

Rapierstar’s 100,000 sq.ft. warehouse usually has 4-6 month’s stockholding, representing millions of pounds invested in window screws and installation fixings. To ensure continuity of supply for 80% of our industry - including leading fabricators like Anglian, Everest, Safestyle, Epwin & Masco. Rapierstar holds over 3,500 pallets and more than a billion screws!

Can you rely on a consistently high level of service from Rapierstar?

Rapierstar achieve 98.3 % on time in full next day delivery, with our distribution partners across the country often providing same day orders.

Standards Appendix

BS EN 14566:2008+A1:2009

Mechanical fasteners definitions, requirements and test methods. Harmonised European Standard that covers reaction to fire and flexural strength, measured according to corresponding European test methods.

BS EN 14592:2008+A1:2012

Timber structures. Dowel type fasteners. Requirements. Harmonised European Standard that specifies the requirements and test methods for materials, geometry, strength, stiffness and durability of fasteners for use in load bearing timber structures.

BS EN 1670:2007

Building hardware. Corrosion resistance. Requirements and test methods. This European Standard provides a method of classification of corrosion resistance of building hardware based on performance in a neutral salt spray test.

Secured by Design

The official UK Police flagship initiative combining the principles of 'designing out crime' with physical security.

PAS 24:2016

BSI Standards publication PAS 24:2016 – Enhanced security performance requirements for doorsets and windows in the UK. A documented best practice for testing and assessment of external doorsets and windows intended to offer a level of security suitable for dwellings and other buildings exposed to comparable risk from the casual or opportunist burglar.

Windows and doorsets in the UK should be made to a design that has been shown by test to meet the security requirements of PAS 24:2016 or demonstrate other suitable security performance such as BS EN 1627. Small differences in construction or components can significantly affect the performance of a doorset or window and would require the system to be re-tested to ensure the requirements are met.

BS EN 14351-1:2006+A2:2016

Windows and doors. Product standard, performance characteristics. This European Standard is one of a series of harmonised standards for windows and external pedestrian doorsets, forming the basis for CE marking windows and doors.

BS 4873:2016

Aluminium alloy windows and doorsets. Specification. British Standard that specifies requirements for the design, construction and performance of aluminium alloy windows and doorsets fabricated in a factory. It is related to harmonised standard BS EN 14351-1

BS 7412:2007

Specifies requirements for the design, fabrication and performance of windows and glazed doorsets made from PVC-U extruded hollow profiles. It applies to windows and doorsets manufactured from PVC-U hollow profiles incorporating fusion welded corner joints and is related to the harmonised standard BS EN 14351-1.

BS EN ISO 9001:2015

Rapierstar has achieved ISO 9001:2015 accreditation for quality management. It is the world’s most established quality framework and provides for a process approach, strong customer focus, management motivation and continual improvement. It helps Rapierstar to effectively manage and meet customers' requirements.